DUTIES & RESPOSIBILITIES OF FRONT OFFICE STAFF IS NOT HARD TO LEARN

Duties and responsibilities of a front desk are as follows:-



1. To welcome the arriving guests.

2. Providing information service.

3. Receiving and processing reservations

4. Filling of the arrival and departure register.

5. Dealing with complaints and handaling them.

6. Communication and coordination with other departments.


The Role of The Front Office :-



A security program is most effective when all employees participate in the


hotel's security efforts. Front office staff play a paticularly important role.


Front desk agent, door attendants, bellpersons, and parking attendantshave the


oppurtunity to observe all persons entering or departing the premises.


Suspicious activities or circumstances involving a guest or visitor should be


reported to the hotel's security department or a designated staff member.


Several procedures front desk agents should use to protect guests and property


have already been mentioned. For example, front desk agents should never give


keys, room numbers, messages, or mail to anyone requesting them without first


requiring appropriate identification. Similiarly, the front desk agent should


not announce an arriving guest's room number. Guest's may be further proteceted


if the front office prohibits staff members frrom providing guest information to


callers or visitors. Generally, front desk agent should not mention guest room


numbers. People calling guest's at the hotel should be directly connected to


the appropriate guestroom without being informed of the room number. Conversely,


someone asking for a specific room number over the telephone should never be


connected until the caller identifies whom he or she is calling and the hotel


employee verifies the identity of the person in the room requested. A person


inquiring at the front desk about a guest may be asked to use the house phones


so that they connect only to the hotel operator. The caller can then be


properly screened to provideadditional security. Front office staff may also


inform guest's of personal precautions they may take. For example, front desk


agents may suggest that guests hide and secure any valuables left in their cars.


Bellpersons accompanying the guest to a room generally provide instructions on


the operation of in-room equipment. The bellpersons may also review any decals


or notices in the room relating to guest security. This should always include


emergency evacuation paths and procedures. The front office may provide the


guests with flyers containing safety tips.

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